I have been having some health issues lately that are causing me to spend more than my fair share of time at our local hospital/clinic. I read on other people's blogs, especially those coming out of Merida, about what fine health care is available and how nice, efficient and thorough all the providers are. Let me tell you, that is not the case here. For example.....
Yesterday I had to have some blood drawn and give up a pee sample. Sounds easy enough. I knew from various people that before anything could happen, I had to go to the main window in the clinic and first pay for the procedures and produce a receipt. So here's how it went.
I handed the guy behind the window my paperwork. One piece for blood work, another for an x-ray I needed. He handed me back the x-ray and said I should pay later when the x-ray technician was there. "When will that be?" I asked. "He is here everyday at 9:00 am" he replied. (Lies, lies, all lies!)
I then paid 450 pesos ($34.60) for the blood work needed and headed over to the lab to give them some pee and blood. They asked me for my pee sample.
Me: I'm ready to give it to you. Where should I go?
Them: You need a cup.
Blank stares all around. Then finally they broke the silence.
Them: You need a cup.
Me: Ok. I don't have one.
Them: You have to go buy one.
Me: WTF! Then, out loud, Where do I buy a cup?
Them: In the hospital where you paid for the test.
So my inner question was, why didn't this dude either give me or sell me a cup when he charged me for a urine test? He certainly knew that I was going to need one and that I didn't have one. So I trudge back next door and wait my turn for the window.
Me: I need a cup for a urine sample.
Him: We don't have any.
Me: You don't have any?!
Him: You have to go to the pharmacy in the grocery store and buy one.
Me: Ok. (internally seething by this point)
So I go to the grocery store, purchase my cup and return to the lab with it.
Them: You have to fill it.
Them: We don't have a bathroom here.
Me. That's ok. Just turn around. (they did not find this as highly amusing as I did!)
Them: You have to go back to the hospital and use their bathroom.
Me: Ok. (I say that a lot)
So back over to the hospital, locate the Men's room, pee in the cup, almost spill contents trying to get the lid back on, return to lab with it. They motion for me to put it on a table with about 18 other cups of pee. The table was starting to look like a piss buffet. They did not write on it or in anyway make an indication of who's pee it was. They motioned for me to take a seat at the blood removal table.
Them: Did you eat last night?
Them: What did you have?
Them: We can't take your blood today. You have to have a cholesterol test and you can't eat the night before. You have to come back tomorrow. And your pee sample today is no good either.
Them: Don't eat tonight and take a sample cup home with you. We have to have the first pee of the morning.
So, why had my doctor, or anybody else I encountered along the way, not told me any of this? Needless to say, the pee sample that I had managed to give them was not the first one of the morning so if they had tested it, would the results have been valid? I think I was most angry about having to buy my own pee sample cup.
So this morning I diligently peed in the cup at home and took it with me. I went back to the lab and it took all of 3.5 minutes to get everything done. Knowing the proper procedure certainly speeds up the process.
By the way, it took me two days to get the x-ray done. I won't even go into what a drama that was!